These Terms & Conditions govern your use of the Gloneck website and your purchase of products through our platform. By accessing or using the website, placing an order, or submitting an enquiry, you agree to these Terms & Conditions. Gloneck reserves the right to update these Terms & Conditions from time to time. Any changes will be posted on this page.
Use of Website
Gloneck provides an online platform for customers to browse and purchase beauty and salon-related products. You agree to use the website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website. You must not misuse the website, attempt unauthorised access, provide false information, or use the website for any fraudulent or unlawful activity.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, specifications, and other information displayed on the website are accurate and up to date. However, minor variations in colour, packaging, appearance, or other product details may occur. Customers are encouraged to review the product information carefully before placing an order. Product information will be provided in accordance with applicable laws and regulations.
Orders and Payments
Orders are subject to product availability and acceptance by Gloneck. We reserve the right to cancel or decline an order where necessary, including in cases of incorrect pricing, product unavailability, suspected fraudulent activity, or other genuine reasons. The applicable price, taxes, delivery charges, and available payment options will be displayed during the ordering process. Orders will be processed after successful confirmation of the order and, where applicable, receipt or confirmation of payment. Payment transactions may be processed through third-party payment service providers and may be subject to their applicable terms and conditions.
Shipping and Delivery
Orders will be shipped to the delivery address provided by the customer during checkout. Estimated delivery timelines and applicable shipping charges, if any, will be displayed during the ordering process or communicated with the order details. Delivery timelines may vary depending on product availability, destination, courier service, weather conditions, public holidays, or other circumstances beyond our reasonable control. Once an order has been dispatched, tracking information may be provided where available. Customers are responsible for providing a complete and accurate delivery address and contact details.
5. Cancellation, Return and Refund
Cancellation, return, exchange, and refund requests will be handled according to Gloneck’s applicable return and refund policy.
Where a product is defective, damaged, deficient, spurious, materially different from the description, or otherwise covered by applicable consumer law, Gloneck will provide the remedies available under applicable law and its applicable policy. Any eligible return or refund will be subject to the applicable conditions, time limits, product condition requirements, and verification process. Where return shipping charges apply, they will be communicated as applicable.Refunds, where approved, will generally be processed through the original payment method or another appropriate method permitted by applicable law.
Warranty and Product Authenticity
Where a product is covered by a manufacturer’s warranty or guarantee, the applicable warranty or guarantee terms will be provided with the product or communicated as applicable. Gloneck will not make false or misleading claims regarding product authenticity, warranty, or authorization. Products will be supplied as described on the website and subject to applicable laws and policies.
Intellectual Property
The Gloneck name, logo, website design, text, graphics, images, product content, and other materials available on this website are owned by Gloneck or used with appropriate rights or permission. You may not copy, reproduce, modify, distribute, publish, sell, or commercially use any website content without prior written permission, except where permitted by applicable law.
Limitation of Liability
Gloneck will take reasonable care in providing its website and services. However, to the extent permitted by applicable law, Gloneck will not be responsible for temporary website interruptions, delays caused by third-party service providers, courier delays, or events beyond our reasonable control. Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights, statutory rights, or liability that cannot legally be excluded or limited under applicable law.
Grievance Redressal
If you have any question, complaint, or concern regarding an order, product, service, or your experience with Gloneck, you may contact us through the customer-support contact details provided on our website. Gloneck will make reasonable efforts to acknowledge and resolve grievances in accordance with applicable law. The details of the designated grievance officer and applicable contact information will be displayed on the website once finalised.
Contact Information
For questions regarding these Terms & Conditions, orders, products, or services, you may contact Gloneck at:
Business Name: Gloneck
Email: info@gloneck.com
Location: India
Customer-care and grievance-officer contact details will be displayed on the website once finalised.