Gloneck aims to provide quality beauty and salon products as described on our website. This Return & Refund Policy explains the circumstances in which an order may be cancelled, returned, replaced, or refunded.
Returns and refunds will be handled in accordance with the applicable product conditions, order details, and applicable consumer laws.
Eligible Returns
A return or replacement may be considered where the product received is damaged, defective, incorrect, materially different from the product description, or otherwise eligible for a remedy under applicable law or Gloneck’s applicable return policy.
Products must generally be unused, unopened, and in their original condition and packaging where a return is permitted. Certain products may not be eligible for return because of their nature, hygiene considerations, safety requirements, or applicable law.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact Gloneck as soon as possible with your order details and relevant photographs or other supporting information.
We may review the issue and, where the claim is accepted, arrange an appropriate remedy such as replacement, return, or refund, as applicable.
Customers should retain the original product, packaging, invoice, and other relevant materials until the issue has been resolved.
Return Request Process
To request a return, replacement, or refund, please contact Gloneck through the customer-support details provided on our website and provide your order number, product details, and a brief description of the issue.
Where required, photographs, videos, invoice details, or other supporting information may be requested to assess the claim. We will review the request and communicate the applicable next steps.
Please do not send any product back without receiving return instructions from Gloneck.
Refunds
Approved refunds will be processed after the return, replacement, or refund request has been reviewed and accepted by Gloneck. The refund amount and applicable deductions, if any, will depend on the circumstances of the order and the applicable policy.
Where a refund is approved, it will generally be made through the original payment method or another appropriate method, subject to the payment provider and applicable law.
5. Non-Returnable Products
Certain products may not be eligible for return or exchange due to their nature, hygiene requirements, safety considerations, or applicable law. Any such exclusions will be clearly communicated on the relevant product page or before purchase, where applicable.
Nothing in this policy is intended to restrict any return, replacement, refund, or other remedy that a customer is entitled to under applicable law.
Return Shipping Costs
Where a return is accepted because the product is damaged, defective, incorrect, or materially different from the product ordered, Gloneck will handle return shipping costs in accordance with the applicable policy and applicable law.
For other eligible returns, any applicable return shipping charges or deductions will be communicated before the return is processed.
Contact Us
For questions regarding returns, replacements, cancellations, or refunds, please contact Gloneck through the customer-support details provided on our website.
Business Name: Gloneck
Email: info@gloneck.com
Location: India
Customer-care contact details will be displayed on the website once finalised.